I'm an independent strategist, coach, and educator who's been at the forefront of ResearchOps for over a decade. I'm the author of Research That Scales: The Research Operations Handbook (Rosenfeld Media) and the inventor of the widely used term "people who do research" and its acronym PWDR (pau·duh). I wrote some of the earliest blog posts about setting up research operations, founded the ResearchOps Community, and launched the #WhatisResearchOps movement, putting ResearchOps on the map.

In 2019, I stepped back from the Community and started the Cha Cha Club, a members' club for full-time ResearchOps professionals, which I run to this day. Over twenty years, I've delivered operations in e-commerce, education, government, retail, and tech. I built and managed the Atlassian research operations team, which is widely recognised as the benchmark for scaling research services and systems to hundreds of people. I now help companies of all shapes and sizes get the most value possible from research–to turbocharge growth through an organised and ethical learning culture.

Find out more at katetowsey.com or connect on LinkedIn.