UserZoom recently invited me to speak at one of their webinars, so I shared my ever-evolving talk about the war stories and triumphs I’ve experienced in building Research Operations at Atlassian—along with a specialised team to make it all happen and keep it all happening. To give away the talk’s…

Last week, I welcomed someone new onto my Research Ops team at Atlassian. As is often the case, this person knows nothing about user research, instead, what she brings to both Research Ops and the Research & Insights team is valuable knowledge about procurement and finances. …

COVID-19 has changed our lives in significant ways: many of us have been asked to work from home and limit social contact; countless people’s financial lives are in the balance; we’re living in uncertain and anxious times. For the lucky of us, work continues and, if you’re a researcher, that…

One of the most common questions I get from research leaders is this: I want to build Research Operations into my team, who should I hire? The promise of a research practice that is efficient, scalable and impactful is strong, and it’s compelling leaders to invest in this burgeoning space…

In March 2018, I started the ResearchOps Community on Slack. At the time, I thought I was just one of a handful of people in the world who cared about helping user researchers focus on research, and organisations make the most of their specialist skills. The Slack community grew lightening…

Eight months ago a global community of user researchers came together with the intention of shaping the emerging practice of ResearchOps. Since then, a team of 60 organisers have run 34 workshops around the world to understand researchers’ challenges and triumphs, and their thoughts about what research operations should include…

I asked the question and got a great conversation back. Here’s a quick run down of what people thought. — I’m working on developing a research repository for my work place so I’m pondering all the things about making research data findable and useful. One of the things I’m pondering is data ‘freshness’ — apart from data security/hygiene, how long is it useful to keep research data around? And of…

Why #WhatisResearchOps? Around 6 months ago, I started the ResearchOps Community Slack with the aim of validating and defining the nascent practice of ResearchOps. I’ve spent more than half a decade researching researchers, delivering research infrastructure, and hearing from researchers about how they’re battling with the weight of the logistics and operations…

A few weeks ago, I wrote a Medium post about capping the ResearchOps Community Slack to 500 members. After making the announcement, the Community took part in a 👍👎 vote and shared thoughts. In the end, the vote was 44 for vs. 42 against with around 1/7 of the Community…